Refund, Return & Cancellation Policy

Effective date: November 5, 2026

1. Returns

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 30 days of delivery for a full or partial refund.

To be eligible for a return:

● Items must be unused and in the same condition that you received it. ● It must be in the original packaging.

● A receipt or proof of purchase is required.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

● A credit will automatically be applied to your original payment method within 5 business days.

● If your refund is late or missing, please check your bank account and contact your payment provider before reaching out.

3. Cancellations

Orders can be canceled within 24 hours of purchase or before shipment. After that, your order will be processed and you will need to follow our return process once the item is delivered.

To cancel, contact us.

4. Shipping Costs

● Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

● Original shipping fees are non-refundable.

5. Contact Us

For any return, refund, or cancellation inquiries, please contact us.

Terms and Conditions

Lucid Water Co. Ltd.

These Terms and Conditions ("Terms") govern the use of the services provided by Lucid Water Co. Ltd. ("we," "us," or "our") and access to our website [www.lucidwaterco.com]. By accessing or using our services, you ("you," "the client," or "user") agree to be bound by these Terms. If you do not agree, please do not use our services or website.

1. Payments and Invoicing

● Fees are outlined in the proposal or contract and are payable according to the agreed schedule.

● Lucid Water Co. Ltd.. reserves the right to pause or terminate work for non-payment.

2. Cancellations and Refunds

Please refer to our Refund/Return/Cancellation Policy for full details.

In general:

●Agreements can be canceled by either party with written notice.

● Refunds are limited based on work completed at the time of cancellation.