PRIVACY POLICY
Effective Date: November 5, 2026
Last Updated: November 5, 2026
1. Introduction
Lucid Water Co. Ltd, (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, online store, and related services.
This Privacy Policy explains how we collect, use, share, and protect customer information when you visit our website, place an order, contact us, or otherwise interact with us online.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information You Provide
● Name
● Billing address
● Shipping address
● Email address
● Phone number
● Payment information
● Account login credentials
● Information submitted through contact forms or customer service inquiries
B. Automatically Collected Information
When you use our website, we may automatically collect:
● IP address
● Browser type
● Device information
● Pages visited
● Date/time of visits
● Referral URLs
● Shopping activity on our website
C. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to:
● Improve website functionality
● Remember user preferences
● Analyze website traffic
● Support marketing and advertising activities
Users may adjust browser settings to refuse cookies, although some website functions may not operate properly.
3. How We Use Information
We may use collected information to:
● Process and fulfill orders
● Provide customer service
● Send order confirmations and shipping updates
● Respond to inquiries
● Improve website performance and user experience
● Prevent fraud or unauthorized transactions
● Maintain business records
● Comply with legal obligations
● Send promotional communications where permitted by law
4. Payment Processing
Payments may be processed through third-party payment providers. We do not store full payment card information on our servers unless specifically stated.
Third-party payment processors are responsible for maintaining the security of payment transactions and may maintain their own privacy policies and security standards.
5. Sharing of Information
We do not sell customer personal information.
We may share information with trusted service providers when necessary to operate our business, including:
● Payment processors
● Shipping carriers
● Website hosting providers
● Ecommerce platform providers
● Email communication vendors
● Fraud prevention providers
● Marketing or analytics vendors
We may also disclose information:
● When required by law
● To respond to lawful requests from authorities
● To protect our rights, customers, or business operations
● In connection with a business transfer, merger, or sale
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or alteration.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as reasonably necessary for:
● Order fulfillment
● Customer service
● Legal, accounting, and tax obligations
● Fraud prevention
● Business operations
8. Your Privacy Rights
Depending on applicable laws, users may have rights to:
● Request access to personal information
● Request correction of inaccurate information
● Request deletion of personal information
● Opt out of certain marketing communications
● Request information about data-sharing practices
Requests may be submitted using the contact information below.
9. Email and Marketing Communications
Customers may receive transactional emails related to purchases or account activity.
If users opt in to marketing communications, they may unsubscribe at any time by:
● Clicking the “unsubscribe” link in emails, or
● Contacting us directly
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
Users should review the privacy policies of external websites before providing personal information.
11. Children’s Privacy
Our website is not directed to children under the age of 13 (or applicable age under local law), and we do not knowingly collect personal information from children.
12. International Users
If you access our website from outside [Country], your information may be transferred to and processed in jurisdictions where privacy laws may differ from those in your location.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.
Continued use of our website after changes are posted constitutes acceptance of the updated policy.
14. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
Lucid Water Co. Ltd.
27850 Whistle Dr., Abbotsford, BC V4X 2R7
236.360.7634
jdavies@lucidwaterco.com
www.lucidwaterco.com